Service Desk Engineer – Linux

Job reference:
BAS 21/58
Contract type:
Full-Time
Salary:
From £31,931 to £39,915 per annum.
Benefits:
We offer generous benefits
Team:
British Antarctic Survey
Location:
Cambridge
Closing date:
11 April, 2021 11:59 pm

Due to the COVID-19 outbreak, please note there may be delays to our recruitment timeline.

Description

We are looking for a Service Desk Engineer to join our IT Team in Cambridge. The successful candidate will be providing first and second line response and support for all calls and requests from users of the BAS IT services.

Although based in Cambridge, the job may require travel to the Antarctic. It is essential that the individual appointed to the job is flexible, physically fit and able to work in an often-challenging environment.

Tours of duty in the Antarctic can vary each year but normally last from 4 to 12 weeks. Antarctic visits will not necessarily occur each year.

Who We Are

British Antarctic Survey (BAS) delivers and enables world-leading interdisciplinary research in the Polar Regions. Our skilled science and support staff based in Cambridge, Antarctica and the Arctic, work together to deliver research that uses the Polar Regions to advance our understanding of Earth as a sustainable planet. Through our extensive logistic capability and know how BAS facilitates access for the British and international science community to the UK polar research operation. Numerous national and international collaborations, combined with an excellent infrastructure help sustain a world leading position for the UK in Antarctic affairs. British Antarctic Survey is a component of the Natural Environment Research Council (NERC). NERC is part of UK Research and Innovation www.ukri.org

We employ experts from many different professions to carry out our Science as well as keep the keep the lights on, feed the research and support teams and keep everyone safe! If you are looking for an opportunity to work with amazing people in one of the most unique places in the world, then British Antarctic Survey could be for you. We aim to attract the best people for those jobs.

Purpose

Operation and staffing of the BAS IT Service Desk.

Providing first and second line response and support for all calls and requests from users of the BAS IT service. This will include supporting BAS headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.

Qualification

BTEC/National Diploma or equivalent in computing or equivalent working experience

Duties

• Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system. Escalating and tracking higher level support calls to others in the IT team.
• Diagnosis of problems over the phone, via email or face-to-face
• Installing and upgrading desktop/Laptops running Linux, Apple, and Windows operating systems.
• Ensure system backups are operating correctly, regular restores are performed thus maintaining the integrity of our environment.
• Maintenance of storage solutions, both on-site and off-site
• Patch Management; ensure all Linux system are patched within 14 days of critical patch release as required by our Security standards.
• Updating the Service desk procedures, IT support documentation, and user instructions
• Follow accurately all current procedures, e.g. account creation and deletion.
• Monitoring IT systems and notifying the relevant teams when irregularities occur.
• Assisting IT engineers with hardware & software repairing & upgrading.
• Undertaking network/communication tasks e.g. patching, setting up telephones and extensions as required.
• Working on Linux team projects as appropriate.
• Undertake other duties as appropriate as requested by the BAS Director


Please quote reference: BAS 21/58
Publication date: 12 March 2021
Closing date for receipt of application forms is: 14 April 2021
Interviews are scheduled to be held: 23 April 2021

BAS is an Equal Opportunity employer. As part of our commitment to equality, diversity and inclusion and promoting equality in careers in science, we hold an Athena SWAN Bronze Award and have an active Equality, Diversity and Inclusion programme of activity. We welcome applications from all sections of the community. People from ethnic minorities and disabled people are currently under-represented and their applications are particularly welcome. We operate a guaranteed interview scheme for disabled candidates who meet the minimum criteria for the job and will provide necessary adaptations for the interview. We are open to a range of flexible working options, including job sharing, to support childcare and other caring responsibilities.

Skills are listed as either Essential or Desirable. Desirable skills importance rating in parenthesis (1 is high, 5 is low)

Communication skills

  • Capable of producing clear documentation, updating procedures. - Essential
  • Good verbal communication both directly and on the telephone. - Essential
  • Will be the public face of IT, able to communicate effectively at all levels of the organisation - Essential

Decision Making

  • Good problem solving skills - Essential

Interpersonal skills

  • Ability to work on own initiative as well as part of a team. - Essential
  • Flexible and proactive approach to work. - Essential

Managerial ability

  • Able to train 1st Line support Engineers - Desirable [2]

Numerical ability

  • Good Numeracy skills - Essential

Qualifications

  • BTEC/National Diploma or equivalent in computing or equivalent working experience. - Essential
  • Degree level in Computing. - Desirable [3]
  • Project Management. - Desirable [5]
  • MSCA, MSCE, RHCE - Desirable [4]

Resource Management ability

  • Management of own time and IT resources - Essential
  • Ability to work on specific goals as required by the project - Essential

Skills / Experience

  • Proven Experience as a first/second line IT support engineer within a medium or large organisation - Essential
  • Competent in the use of more than one desktop operating system including use of mobile devices. A basic understanding of desktop hardware - Essential
  • Linux System Administration. - Desirable [1]
  • Use of Windows and Apple OS - Desirable [2]
  • Skills on at least one of the following Networking, Active Directory, Firewalls. Cisco Networks, Apple MAC, - Desirable [3]

In order to apply, please complete and upload all the application forms listed below. If you experience any issues in uploading your Application Form, please email us your complete application, making reference to the job reference and title.

If you are an EU, EEA or Swiss citizen, please visit this website before applying.

Apply Online:


Apply by post:

Due to the COVID-19 outbreak, the Recruitment team is working remotely and cannot access the building. If you would like to apply for this job but cannot apply online, please contact us: [email protected]

If you need more information

Email
[email protected]
Telephone:
+44 (0)1223 221400
Facsimile:
+44 (0)1223 362616

The information you provide during the application process will only be used for the purpose of progressing your application, to fulfil legal or regulatory requirements where necessary or, in the case of the Equal Opportunities Monitoring Questionnaire, to help BAS meet its equal opportunities policy.

The British Antarctic Survey will not share the information you provide with any third parties, and the information will be held securely by the British Antarctic Survey whether the information is in electronic or physical format. Please note that the Equal Opportunities Monitoring Questionnaire will be detached from your application prior to the short-listing of candidates for interview.

Unsuccessful applications will be securely destroyed 6 months after the end of the recruitment process (or 1 year after the end of the recruitment process in the case of Marine Staff and AEP. The applications of successful applicants will be retained as part of their personnel file.

Further information can be found in the information notice of NERC, our parent body.