IT Service Desk Engineer (Networks) – Cambridge

Job reference:
BAS 89/19
Contract type:
Open Ended Appointment
Duration:
Open Ended Appointment
Salary:
Starting from £24,777 per annum.
Benefits:
We offer generous benefits
Team:
ICT team
Location:
Cambridge. Although based in Cambridge, the job may require travel to the Antarctic. It is essential that the individual appointed to the job is flexible, physically fit and able to work in an often-challenging environment. Tours of duty in the Antarctic can vary each year but normally last from 4-12 weeks. Antarctic visits will not necessarily occur each year.
Closing date:
2 September, 2019 11:59 pm

Description

A great opportunity has now arisen for an enthusiastic and capable engineer to join the Service Desk Team– in the Information & Technology Department at the British Antarctic Survey.

What’s great about this role?
This role will allow you to demonstrate and develop strong problem solving and communication skills. You will be expected to use your own initiative, and work as part of the team, to provide high quality customer service support.
You will have opportunities to develop both personally and professionally through IT on-going related training and soft/management skill development. You will also be able to develop your network by enacting with other IT colleagues within the Natural Environment Research Council.

What’s great about joining this team?
You will be part of a fantastic team of technical experts within a larger department of enthusiastic and motivated IT professionals with a great work ethic and strong team spirit. The department aspires to enable business activity in a pragmatic and agile manner and is highly customer focused, seeking always to deliver IT services to the highest possible standard. Day to day problems and challenges are dealt with pro-actively and with intent to ‘go the extra mile’ if necessary.
The Information & Technology landscape is fluid and policies change constantly. The IT Department must respond accordingly and you will contribute to ensure that these changes are implemented and applied to very high standards.

What are we looking for?
• Experience as a 1st & 2nd line IT support engineer within a medium or large organisation.
• Competency in the use of more than one desktop operating system including use of mobile devices.
• A good understanding of desktop hardware.
• Strong communication skills including the ability to produce clear documentation, updating procedures, logging and data entry.

Why should you come and work at BAS?
British Antarctic Survey (BAS), an institute of the Natural Environment Research Council (NERC), delivers and enables world-leading interdisciplinary research in the Polar Regions. Its skilled science and support staff based in Cambridge, Antarctica and the Arctic, work together to deliver research that uses the Polar Regions to advance our understanding of Earth and our impact on it.
Our success is based on the dedication of our people and we strive to offer each and every employee an enjoyable, challenging and rewarding career.
Our work is complex, challenging and innovative. It takes a range of professionals across the full engineering and scientific spectrum to carry it out. Whatever field our people specialise in, they all share the same mind-set: a drive to make things work better and to redefine the established standards

What would you get?
Competitive salaries, a generous pension scheme, subsidised canteen and sporting activities, superb learning and development opportunities and the chance to visit Antarctica – one of the most amazing places in the world.

Purpose

Support the computer network and associated systems across BAS, including telephony, security and firewalls. Be part of the security incident response team. This will include supporting BAS Headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.

Qualification

A ‘levels/BTEC/National Diploma or equivalent in computing or equivalent working experience.

Duties

• Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system. Escalating and tracking higher level support calls to others in the IT team.
• Diagnosis of problems over the phone, via email or face-to-face.
•.
• Maintaining shared network-printing facilities.
• Updating the Service desk procedures, IT support documentation, and user instructions.
• Follow accurately all current procedures, e.g. account creation and deletion.
• Monitoring IT systems and notifying the relevant teams when irregularities occur.
• Assisting IT engineers with hardware & software repairing & upgrading.
• Undertaking network/communication tasks e.g. patching, setting up telephones and extensions as required.
• Undertake other duties as appropriate as requested by the BAS Director.


On-line application forms and further information are available on our website at www.bas.ac.uk/vacancies.

These are also available from the Human Resources Section, British Antarctic Survey, High Cross, Madingley Road, Cambridge, CB3 0ET. Tel: (01223) 221508.

Please quote reference: BAS 89/19
Closing date for receipt of application forms is: Monday 2nd September 2019
Interviews are scheduled to be held on: 16th September 2019

BAS is an Equal Opportunity employer. As part of our commitment to equality, diversity and inclusion and promoting equality in careers in science, we hold an Athena SWAN Bronze Award and have an active Equality, Diversity and Inclusion programme of activity. We welcome applications from all sections of the community. People from ethnic minorities and disabled people are currently under-represented and their applications are particularly welcome. We operate a guaranteed interview scheme for disabled candidates who meet the minimum criteria for the job. We are open to a range of flexible working options, including job sharing, to support childcare and other caring responsibilities.

Skills are listed as either Essential or Desirable. Desirable skills importance rating in parenthesis (1 is high, 5 is low)

Communication skills - a) oral skills b) written skills

  • Good verbal communication both directly and on the telephone. Will be the public face of IT. - Essential
  • Able to communicate effectively at all levels of the organisation. - Essential
  • Fluent in written and spoken English language. Capable of producing clear documentation, updating procedures, logging and data entry. - Essential

Decision Making

  • Good problem solving skills. - Essential

Interpersonal skills

  • Ability to work on own initiative as well as part of a team. - Essential
  • Flexible and proactive approach to work. - Essential

Numerical ability

  • Good Numeracy skills. - Essential

Qualifications

  • A ‘levels/BTEC/National Diploma or equivalent in computing or equivalent working experience. - Essential
  • Degree in computing. - Desirable [2]
  • CompTIA Network+ - Desirable [2]

Resource Management ability

  • Management of own time and IT resources. Ability to work on specific goals as required by the project. - Essential

Skills / Experience

  • Experience as a 1st and 2nd line IT support engineer within a medium or large organisation - Essential
  • Use of Windows, Linux and Apple operating systems. Skills in at least one of the following: Windows Networking, Active Directory, Firewalls. Cisco Networks, Apple MAC, Linux. - Desirable [2]
  • Competent in the use of more than one desktop operating system including use of mobile devices. A good understanding of desktop hardware. - Essential
  • Knowledge of O365. - Essential
  • ITIL Foundation qualified. - Desirable [2]
  • At least a basic understanding of networking and routing - Essential

You can apply for this job online or you can print off the application forms, fill them out by hand and mail them.

Apply Online:


Apply by post:

If you would like to apply for this job but cannot apply online, you can print the application form(s) and post it back to us.

Please ensure you complete all required sections of the application form(s) and include a Cover Letter and a copy of your CV.

When posting your application, ensure there is sufficient postage.

These forms are in an OpenDocument format and may not be suitable for users of assistive technology. An accessible format may be requested by contacting us.

Send your completed application forms to:
Human Resources Team
British Antarctic Survey
High Cross, Madingley Road
CAMBRIDGE
CB3 0ET
United Kingdom

If you need more information

Email: [email protected]
Telephone: +44 (0)1223 221400
Facsimile: +44 (0)1223 362616

The information you provide during the application process will only be used for the purpose of progressing your application, to fulfil legal or regulatory requirements where necessary or, in the case of the Equal Opportunities Monitoring Questionnaire, to help BAS meet its equal opportunities policy.

The British Antarctic Survey will not share the information you provide with any third parties, and the information will be held securely by the British Antarctic Survey whether the information is in electronic or physical format. Please note that the Equal Opportunities Monitoring Questionnaire will be detached from your application prior to the short-listing of candidates for interview.

Unsuccessful applications will be securely destroyed 6 months after the end of the recruitment process (or 1 year after the end of the recruitment process in the case of Marine Staff and AEP. The applications of successful applicants will be retained as part of their personnel file.

Further information can be found in the information notice of NERC, our parent body.