IT Service Desk Engineer Apprentice – Cambridge

Job reference:
BAS 80/19
Contract type:
Full Time
Duration:
Open-Ended Appointment
Salary:
Starting from £19,404 per annum.
Benefits:
We offer generous benefits
Team:
British Antarctic Survey
Location:
Cambridge. Although based in Cambridge, the job may require travel to the Antarctic. It is essential that the individual appointed to the job is flexible, physically fit and able to work in an often-challenging environment.
Closing date:
28 July, 2019 11:59 pm

Description

The British Antarctic Survey (BAS) are looking to recruit an apprentice to support the Service Desk Team on all IT related matters including the support of the Aurora Innovation Centre. The role will involve operation of the BAS IT service desk and providing first line response and support for all calls and requests from BAS users. The post-holder will also be assisting the other IT engineers to repair and upgrade hardware and software.

The minimum criteria for this role is five GCSE's. This is a brilliant opportunity for someone with a genuine interest in IT and a keen attitude to learning and development.

Working Hours: 37hrs p/wk. Service Desk Core Hours: 09:00 – 17:00. Staff will work 37 hours per week within these core hours.

Purpose

Operation and staffing of the BAS IT Service Desk. - Providing first line response and support for all calls and requests from users of the BAS IT service. This will include supporting BAS headquarters in Cambridge, remotely to staff based on Antarctic Research Stations and BAS Research Ships.

Qualification

5 GCSE's and/or relevant IT qualification.

Duties

• Logging, completing and tracking support/maintenance requests to IT raised through the Service Desk system. Escalating and tracking higher level support calls to others in the IT team.
• Diagnosis of problems over the phone, via email or face-to-face
• Installing and upgrading desktop units running Windows, Linux and Apple operating systems.
• Maintaining shared network-printing facilities.
• Updating the Service desk procedures, IT support documentation, and user instructions.
• Follow accurately all current procedures, e.g. account creation and deletion.
• Monitoring IT systems and notifying the relevant teams when irregularities occur.
• Assisting IT engineers with hardware & software repairing & upgrading.
• Undertaking network/communication tasks e.g. patching, setting up telephones and extensions as required.
• Undertake other duties as appropriate as requested by the BAS Director.


On-line application forms and further information are available on our website at www.bas.ac.uk/vacancies.

These are also available from the Human Resources Section, British Antarctic Survey, High Cross, Madingley Road, Cambridge, CB3 0ET. Tel: (01223) 221508.

Please quote reference: BAS 80/19
Closing date for receipt of application forms is: 28th July 2019
Interviews are scheduled to be held on: w/c 5th August 2019
BAS is an Equal Opportunity employer. As part of our commitment to equality, diversity and inclusion and promoting equality in careers in science, we hold an Athena SWAN Bronze Award and have an active Equality, Diversity and Inclusion programme of activity. We welcome applications from all sections of the community. People from ethnic minorities and disabled people are currently under-represented and their applications are particularly welcome. We operate a guaranteed interview scheme for disabled candidates who meet the minimum criteria for the job. We are open to a range of flexible working options including part-time or full-time employment as well as flexible hours due to caring or other commitments.

Skills are listed as either Essential or Desirable. Desirable skills importance rating in parenthesis (1 is high, 5 is low)

Communication skills - a) oral skills b) written skills

  • Fluent in written and spoken English language. Capable of producing clear documentation, updating procedures, logging and data entry. - Essential
  • Good verbal communication both directly and on the telephone. Will be the public face of IT. - Essential
  • Able to communicate effectively at all levels of the organisation. - Essential

Decision Making

  • Good problem solving skills. - Essential

Interpersonal skills

  • Ability to work on own initiative as well as part of a team. - Essential
  • Flexible and proactive approach to work. - Essential

Numerical ability

  • Good Numeracy skills. - Essential

Qualifications

  • 5 GCSE’s and/or relevant IT qualification. - Essential
  • BTEC/National Diploma or equivalent in computing or equivalent working experience. - Desirable [2]
  • Ability to undertake a Level 3 or 4 IT Apprenticeship. This will be a mixture of external courses, on the job training and self-study and will typically take around 18 months to complete. - Essential

Resource Management ability

  • Management of own time and IT resources. Ability to work on specific goals as required by the project. - Essential

Skills / Experience

  • Competent in the use of more than one desktop operating system including use of mobile devices. A basic understanding of desktop hardware. - Essential
  • Use of Windows, Linux and Apple operating systems. Skills in at least one of the following Windows Networking, Active Directory, Firewalls. Cisco Networks, Apple MAC, Linux. - Desirable [2]
  • Knowledge of O365. - Desirable [2]

You can apply for this job online or you can print off the application forms, fill them out by hand and mail them.

Apply Online:


Apply by post:

If you would like to apply for this job but cannot apply online, you can print the application form(s) and post it back to us.

Please ensure you complete all required sections of the application form(s) and include a Cover Letter and a copy of your CV.

When posting your application, ensure there is sufficient postage.

These forms are in an OpenDocument format and may not be suitable for users of assistive technology. An accessible format may be requested by contacting us.

Send your completed application forms to:
Human Resources Team
British Antarctic Survey
High Cross, Madingley Road
CAMBRIDGE
CB3 0ET
United Kingdom

If you need more information

Email: [email protected]
Telephone: +44 (0)1223 221400
Facsimile: +44 (0)1223 362616

The information you provide during the application process will only be used for the purpose of progressing your application, to fulfil legal or regulatory requirements where necessary or, in the case of the Equal Opportunities Monitoring Questionnaire, to help BAS meet its equal opportunities policy.

The British Antarctic Survey will not share the information you provide with any third parties, and the information will be held securely by the British Antarctic Survey whether the information is in electronic or physical format. Please note that the Equal Opportunities Monitoring Questionnaire will be detached from your application prior to the short-listing of candidates for interview.

Unsuccessful applications will be securely destroyed 6 months after the end of the recruitment process (or 1 year after the end of the recruitment process in the case of Marine Staff and AEP. The applications of successful applicants will be retained as part of their personnel file.

Further information can be found in the information notice of NERC, our parent body.