Business Systems Support Analyst – Cambridge and Antarctica

Job reference:
BAS 100/19
Contract type:
Full Time
Open-Ended Appointment
Starting from £38,318 per annum
We offer generous benefits
British Antarctic Survey
Cambridge. Although based in Cambridge, the job may occasionally require travel to the Antarctic. It is essential that the individual appointed to the job is flexible, physically fit and able to work in an often-challenging environment. Tours of duty in the Antarctic can vary but normally last from 4 to 12 weeks.
Closing date:
13 October, 2019 11:59 pm


The British Antarctic Survey (BAS) are looking for a Business Systems Support Analyst to join their ICT and data management teams. Though based in Cambridge, this role may occasionally require duty in the polar regions. Tours of duty in the Antarctic can vary but normally last from 4 to 12 weeks.

The successful candidate will provide the focus for business systems support/development, analysis, documentation and awareness.

You will need to have experience of managing complex projects and applied skills in SharePoint online, O365, and systems integration.


To provide the focus for business systems support/development, analysis, documentation and awareness.
Interpret and respond to detailed business requirements, ensuring that the systems or services to which you are assigned can technically deliver business needs.
Make recommendations that will improve business efficiency.
Evaluate and recommend ways of rationalising the current systems landscape


Relevant IT qualification. This could be either a degree or equivalent relevant experience. Other qualifications could include, MCSA


# Be accountable for the technical and solution architecture of the systems or solutions to which you are assigned (eg. Digital Workspace) including any interdependencies with other organisational systems such as the data warehouse, finance systems, and integrations with other business solutions/systems.
# Provide input into the agreed enterprise architecture and ensure that your solutions are aligned and compliant.
# Oversee the design, development, testing and implementation of technical solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes.
# Analyse and define specifications for enhancements in performance of existing business system.
# Perform application configuration and provide support in installation and user sign-off.
# Provide systems support within a broad systems estate.
# Support IT testing during projects, change requests and BAU lifecycle.
# Involvement in the integration and rationalisation of the current business systems estate.
# To respond to users’ support tickets and resolve issues promptly, and within defined SLA’s
# Collaborate with contractors and external vendors in order to resolve issues.
# Partake in developing and communicating the strategic direction of the department.
# Undertake other duties as appropriate as requested by the BAS Director and/or within the BAS IT department.

On-line application forms and further information are available on our website at

These are also available from the Human Resources Section, British Antarctic Survey, High Cross, Madingley Road, Cambridge, CB3 0ET. Tel: (01223) 221508.
Please quote reference: BAS 100/19
Closing date for receipt of application forms is: 13th October 2019
Interviews are scheduled to be held on: w/c 28th October 2019
BAS is an Equal Opportunity employer. As part of our commitment to equality, diversity and inclusion and promoting equality in careers in science, we hold an Athena SWAN Bronze Award and have an active Equality, Diversity and Inclusion programme of activity. We welcome applications from all sections of the community. People from ethnic minorities and disabled people are currently under-represented and their applications are particularly welcome. We operate a guaranteed interview scheme for disabled candidates who meet the minimum criteria for the job. We are open to a range of flexible working options, including job sharing, to support childcare and other caring responsibilities.

Skills are listed as either Essential or Desirable. Desirable skills importance rating in parenthesis (1 is high, 5 is low)

Communication skills - a) oral skills b) written skills

  • Fluent in written and spoken English language. - Essential
  • Able to communicate effectively at all levels of the organisation. - Essential

Decision Making

  • Good problem solving skills. - Essential

Interpersonal skills

  • Ability to work on own initiative as well as part of a team. - Essential
  • Flexible and proactive approach to work. - Essential

Managerial ability

  • Ability to maintain the confidentiality of information. - Essential
  • Able to manage, motivate and engage a small team and delegate effectively. - Essential
  • Experience of managing project budgets. - Desirable [2]

Numerical ability

  • Good Numeracy skills. - Essential


  • Relevant IT qualification. This could be either a degree or equivalent relevant experience. - Essential
  • Other qualifications could include, MCSA. - Essential

Resource Management ability

  • Able to work within tight deadlines and achieve specific goals as required by the project. - Essential
  • Understand managing projects using the Agile methodology. - Desirable [3]

Skills / Experience

  • Significant proven experience in a relevant role. - Essential
  • Previous experience of managing complex projects. - Essential
  • Applied skills in SharePoint online, O365, and systems integration. - Essential
  • Ability to identify opportunities for service and business improvements. - Essential
  • Experience in defining user requirements based upon user needs, ideally as user stories. - Essential
  • Familiar with all security and privacy considerations. - Desirable [2]
  • Microsoft AD and Azure. - Desirable [3]
  • MS SQL. - Desirable [3]
  • Fundamentals of Networking. - Desirable [5]
  • Power BI, Power Apps and Flow skills. - Desirable [2]
  • Info Path knowledge. - Desirable [4]
  • Understanding of BIM. - Desirable [5]

You can apply for this job online or you can print off the application forms, fill them out by hand and mail them.

Apply Online:

Apply by post:

If you would like to apply for this job but cannot apply online, you can print the application form(s) and post it back to us.

Please ensure you complete all required sections of the application form(s) and include a Cover Letter and a copy of your CV.

When posting your application, ensure there is sufficient postage.

These forms are in an OpenDocument format and may not be suitable for users of assistive technology. An accessible format may be requested by contacting us.

Send your completed application forms to:
Human Resources Team
British Antarctic Survey
High Cross, Madingley Road
United Kingdom

If you need more information

Email: [email protected]
Telephone: +44 (0)1223 221400
Facsimile: +44 (0)1223 362616

The information you provide during the application process will only be used for the purpose of progressing your application, to fulfil legal or regulatory requirements where necessary or, in the case of the Equal Opportunities Monitoring Questionnaire, to help BAS meet its equal opportunities policy.

The British Antarctic Survey will not share the information you provide with any third parties, and the information will be held securely by the British Antarctic Survey whether the information is in electronic or physical format. Please note that the Equal Opportunities Monitoring Questionnaire will be detached from your application prior to the short-listing of candidates for interview.

Unsuccessful applications will be securely destroyed 6 months after the end of the recruitment process (or 1 year after the end of the recruitment process in the case of Marine Staff and AEP. The applications of successful applicants will be retained as part of their personnel file.

Further information can be found in the information notice of NERC, our parent body.